Legal
Accessibility Statement
Our commitment to an inclusive booking and travel-planning experience.
Our commitment
R.O Tailored Travel aims to make its website, booking journey, communications, and service information usable by as many people as possible, including people using keyboards, screen readers, magnification, voice input, or reduced-motion settings.
Digital standard
The production service will work toward WCAG 2.2 Level AA as the practical benchmark for perceivable, operable, understandable, and robust content, while meeting applicable requirements transposed from the European Accessibility Act.
Measures in the website
The interface is designed with semantic headings, keyboard navigation, visible focus, labelled controls, responsive text, sufficient contrast, reduced-motion support, descriptive link labels, form errors that do not rely on colour alone, and alternatives for meaningful images.
Booking assistance
Clients who cannot complete an online booking can request equivalent assistance by telephone or email without a digital-access surcharge. We will provide booking information in an accessible format where reasonably possible.
Travel requirements
Accessibility needs, mobility equipment, assistance animals, child restraints, and boarding support should be raised before confirmation. We will explain vehicle suitability honestly and seek an appropriate licensed solution rather than confirm a service that cannot be delivered safely.
Third-party services
Accessibility is reassessed when payment, autocomplete, analytics, chat, mapping, or identity providers are introduced or materially changed because those integrations can affect the end-to-end experience.
Feedback
Report an accessibility barrier to booking@rotailoredtravel.pt with the page, device, browser, assistive technology if relevant, and a description of the difficulty. We aim to acknowledge feedback within 2 business days and provide an update or accessible alternative promptly.
Review
We will test key journeys at launch and after material releases, combining automated checks with keyboard and assistive-technology review. This statement will be updated when the service or compliance status changes.