Legal
Right of Withdrawal
How distance-contract withdrawal rules interact with dated transport and travel services.
Important distinction
The statutory right to withdraw from some distance contracts is different from a contractual cancellation right. A booking may have a generous cancellation window even where the statutory 14-day withdrawal right does not apply.
Passenger transport
Under the Portuguese rules governing distance and off-premises contracts, passenger-transport services are generally excluded from the standard 14-day withdrawal regime, subject to the specific information duties that remain applicable. A private transfer or chauffeur booking should therefore not be assumed to carry a general 14-day cooling-off period.
Dated leisure and travel services
Contracts for accommodation other than residential purposes, vehicle rental, catering, or leisure activities may be excluded from the standard withdrawal right where they provide for a specific date or period. This may be relevant to dated tours, guides, events, and itinerary components, but the final checkout must present the service-specific treatment clearly before payment.
Your cancellation rights
Where the statutory withdrawal right does not apply, the booking remains governed by the Cancellation and Refund Policy and any more specific terms displayed before payment. Those contractual rights are not reduced merely because a statutory cooling-off period is unavailable.
Where withdrawal does apply
If a purchased service falls within the statutory withdrawal regime, the consumer will receive the required pre-contract information and may notify us with an unequivocal statement within the applicable period. A model form may be used but is not mandatory unless the law provides otherwise.
Early performance
If a consumer expressly asks for an eligible service to begin during a withdrawal period, they may be required to pay a proportionate amount for performance already supplied. The right may be lost after full performance where the legally required express request and acknowledgement were obtained.
Business bookings
Statutory consumer withdrawal rights generally concern contracts with consumers, not bookings made wholly for business purposes. Corporate account terms may provide separate cancellation rights.
Requesting clarification
Because combined itineraries can include several legally distinct services, clients may contact us before booking for confirmation of the withdrawal and cancellation treatment of each component.